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Talk it out: introducing Advanced Voice, our new phone support product Article

Talk it out: introducing Advanced Voice, our new phone support product

In a world where customer relationships can make or break your business, it’s important that your…

The best hold music since ‘Careless Whisper’ Article

The best hold music since ‘Careless Whisper’

Most companies' hold music is unlistenable. Here's how to make yours better.

Creative ways to keep customers entertained while they wait Article

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

Getaround: Driving toward fast & furious growth Article

Getaround: Driving toward fast & furious growth

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since…

Tip of the week: tips on Zendesk Voice from Zendesk Support Article

Tip of the week: tips on Zendesk Voice from Zendesk Support

At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…

Phone support 101: 5 training tips for new agents Article

Phone support 101: 5 training tips for new agents

Answering support calls for the first time can be nerve-wracking. Agents never know what a customer…

Pick up the phone! Article

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

To whom am I speaking? Article

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

Article

Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay

No one relishes the thought of having to phone up a support agent to have their…