Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
隆重推出 Connect：一款將主動支援自動化及規模化的新產品
Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”
Build a contact center with Talk Enterprise
With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Introducing Answer Bot
A a new way for customers to find the answers they seek even faster – introducing Answer Bot.
Outbound team: Welcome to the Zendesk family
We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their customers. Today we announced our recent acquisition of Outbound, and we welcome the entire Outbound team to the Zendesk family
Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe are collaborating on an integrated solution. We’re excited to announce that we are partnering with Adobe to improve customer experiences, so customers can expect the same great service through a variety of channels
用網路 SDK 自訂您的交談 Widget
Because it is often the first place a customer looks when they want help, the Zendesk Chat Widget can serve as the voice of your website. To deliver a quality customer experience it’s essential that the chat widget is customized
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than a phone call and more efficient than an email—is the most popular activity on smartphones
Make the most of what’s new at Zendesk
We look different these days, and we hope you’re as excited about our makeover as we are
Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new version, an ecommerce site runs a free shipping promotion, or
Important update to the Zendesk DMARC policy
As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to p=”reject”. This change helps to protect Zendesk’s customer subdomains from unauthorized use. It also stops delivery on
Turn customer reviews and messages into conversations: introducing new Zendesk integrations
Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations
‘Power-Up’ your support with Zendesk and Trello
If you’re an avid Trello user, you might be familiar with the frustration of having to switch between Trello and Zendesk in order to communicate with different teams. Trello fixed this problem with
Three new tools to make you a better support leader
Zendesk August quarterly product release includes: Satisfaction Reasons, updates on the Pathfinder app, and better insights into macros
Get personal with profiles in Help Center
Thriving communities are built around people having real connections with each other. That’s why we’re introducing profiles to Help Center, making it possible for community members to share relevant information about themselves
Meet “Copenhagen”, Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up, with self-service best practices
Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce a new integration with Google
A new source of customer feedback: Google Play and Zendesk
Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be a big channel for customer support
SMS: The New, Old Channel for Customer Service
Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program
Welcome to customer messaging at scale: Introducing Zendesk Message
For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.
Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration
Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat