Loyal customers
Latest stories Page 2
Podcast How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…
白皮書 The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Podcast How Disney reimagined the cruise experience
Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…
Podcast How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…
Podcast Ellevest’s gender-aware investing experience
Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…
文章 The Repeat Customer podcast is back!
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圖解資訊 什麼是糟糕的客戶服務？
When customers have a bad customer service experience, they are often quick to ensure that other…
文章 How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
文章 How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
文章 How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
文章 How Sephora created a futuristic, omnichannel customer experience
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文章 Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
白皮書 Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural…
白皮書 分享身份識別有助於加強客戶忠誠度
Stronger customer relationships through shared values Excellent service is a key to earning loyal customers. However,…
文章 Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
文章 互動最佳化以提供面向未來的客戶體驗
Today’s marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a…
白皮書 Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
Guide How to Keep Your Customers Coming Back
Think about your best relationships. Chances are, there’s a great deal of trust between the two…
文章 Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
透過讓客戶參與進來，超越支援的範疇
As your customer base grows, there comes a time when you need to engage your customers…