The future of IT
IT provides the core foundation that all good customer and employee experiences are built upon.
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Our Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.
We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
The customer has changed and so have their expectations on what customer experience means to them.…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well