Internal support

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in&mldr;

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Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows&mldr;

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and&mldr;

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and&mldr;

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms&mldr;

What does a successful customer support team look and feel like? How can companies deliver good&mldr;

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We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,&mldr;

Volunteering does good and it feels good, but what’s more surprising is that it also makes&mldr;