Internal support
Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Latest stories
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Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Article The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
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Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
White Paper Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Article How Slack changed the way we work by putting the customer experience first
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Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…