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人工智慧如何改善客戶體驗 圖解資訊

人工智慧如何改善客戶體驗

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Fill the self-service gap 圖解資訊

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Customer engagement with agile customer care 圖解資訊

Customer engagement with agile customer care

Every interaction with a customer provides companies with an opportunity to not only provide a great…

Top customer experience with agile customer care 圖解資訊

Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

Increase revenue with agile customer care 圖解資訊

Increase revenue with agile customer care

Some companies look at customer service as a drain on resources. As a result, customer service…

In good company: Expand support beyond customer service 圖解資訊

In good company: Expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…

Meeting the fresh demands of omnichannel customers 圖解資訊

Meeting the fresh demands of omnichannel customers

There’s a chat for that 圖解資訊

There’s a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Manners around the world 圖解資訊

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

The Face of Your Company 圖解資訊

The Face of Your Company

Omnichannel survey infographic 圖解資訊

Omnichannel survey infographic

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Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

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Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

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BYOD Support

Today, virtually everything that used to tie us to our desks at work now happens on…

The History of Customer Support 圖解資訊

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

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Killing phone support can kill your business

No one relishes the thought of having to phone up a support agent to have their…

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How to recover from a customer service fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

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Your Customers Want Support Via Smartphone

Self-service: do customers want to help themselves? 圖解資訊

Self-service: do customers want to help themselves?

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…