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The value of self-service Guide

The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

Roll out and manage multiple customer service channels Guide

Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

6 Steps to Deploying Chat on Your Website Guide

6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

How to Grow Your Business with Proactive Chat Support Guide

How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

Five signs it’s time to switch from Freshdesk to Zendesk Guide

Five signs it’s time to switch from Freshdesk to Zendesk

Delivering a great CX is hard, especially when you don’t have the right tools or guidance.…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Guide

Customer Service Advice – 16 Lessons Learned

We asked 16 customer service professionals what advice they would give to someone just starting out…

Adding Zendesk Agents Video

Adding Zendesk Agents

Video

Zendesk for Salesforce Integration

After the video, why not check out our Salesforce integration?

Customer Support Tool Scorecard Guide

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

White Paper

How to move beyond email to the cloud

Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…