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Guide Top 18 customer service metrics to measure
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
Guide Customer service structure: how to build an effective support team
What does a successful customer support team look and feel like? How can companies deliver good…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Guide Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Guide The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…
Video The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can…
Guide Building a best-in-class customer self-service experience
It’s common knowledge that the benefits of self-service for your customers, your team, and your company…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Guide Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Guide Zendesk’s customer service guide for startups
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
Video Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
Guide How to improve your sales process
A good sales process is the foundation of any successful sales organization. And just like in…
Guide Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Guide Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Guide Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
Guide A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…