You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop