You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
The world will keep changing, and now is the time to embrace it. Change can be…
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.