客戶服務管理
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 17
文章 建立社區之前要問的六個問題
Before you throw open the doors to your user community, there are a few things to…
文章 Zombie tickets
Zombie tickets arent like normal tickets. You cant just solve them with a simple answer, no…
文章 Five customer service tips for small businesses
When youre just getting your company started and your customer base is small, you cant afford…
文章 Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
文章 Broaden your team’s horizons with events
Building a customer support team that enjoys working together and coming to work every day with…
文章 Don’t panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
文章 Tip of the Week: ensuring a timely response to customers
It's important for everyone in the customer service industry to keep their response times as quick…
文章 Understaffed and extra busy? Here’s how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
文章 Why having new employees answer support tickets could be the best thing your company ever did
Youve heard the same mantra from every VP of sales for the past decade: Everyone is…
文章 Setting the right customer service goals for your service team
Finding the right balance for setting customer service goals is integral to the success of any team
Killing phone support can kill your business
No one relishes the thought of having to phone up a support agent to have their…
圖解資訊 Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
SEO for Zendesk Support
Many tools already exist to help you deflect tickets and encourage self-service on your Zendesk. Here…
文章 Advocate spotlight: bringing the agent closer to the customer
When trying to contact a customer support representative for assistance, the hardest part is often, well,…
文章 Advocate spotlight: customer satisfaction ratings
Ask customer support reps what they hate the most and the answer will almost definitely be…
文章 Advocate Spotlight
Ever wander into the office a little before 9 a.m., looking for a cup of coffee…
文章 What Airbnb customer service learned while rapidly scaling their support
With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…
文章 Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
Infographic: Mobile Apps in the Enterprise Are the Future
Your laptop isn’t irrelevant yet, but it might be soon. Sales of web-enabled smartphones, tablets, and…