客戶服務管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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How to be customer obsessed 文章

How to be customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Why customer courtesy matters (and 8 tips on how to nail it) 文章

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

Customer facing roles 101: everything you need to know 文章

Customer facing roles 101: everything you need to know

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

The contact center and customer service

The contact center and customer service

Gain an understanding of contact center services and how a contact center boosts customer satisfaction.

Understanding call center burnout 文章

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

How to anticipate your customer needs and solve them 文章

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

How to start a virtual call center that provides excellent customer service 文章

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

Why you need a customer success manager 文章

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.