客戶服務管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

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3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

5 skills that make your customer service resume stand out 文章

5 skills that make your customer service resume stand out

Top things hiring managers look for in a customer service resume

Content management vs knowledge management 文章

Content management vs knowledge management

The real differences between content management vs knowledge management—spoiler alert, scaling businesses need both

What is a knowledge management system? 文章

What is a knowledge management system?

A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.

Zendesk is FedRAMP authorized 文章

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Call center 101: What makes a successful call center? 文章

Call center 101: What makes a successful call center?

Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.

6 call center training tips for building an exceptional team of agents 文章

6 call center training tips for building an exceptional team of agents

Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

How to navigate the lasting impacts of COVID-19 on customer support 文章

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…