The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
The real differences between content management vs knowledge management—spoiler alert, scaling businesses need both
A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Forget what you think you know about customer support, for now. In just a few short…