客戶服務管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

白皮書

報告:北美洲的客戶體驗領導者(Champion)

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

最新故事

A tactical guide to preventing and surviving a social media crisis 文章

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

How gamification is leveling up customer service 文章

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

11 support tools every customer service team should have 文章

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

An enterprise guide to personalized service 文章

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

The ultimate guide to customer segmentation for support teams 文章

The ultimate guide to customer segmentation for support teams

If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.

Why experience data is key to better customer service 文章

Why experience data is key to better customer service

Today, quality customer service is more important than ever. One in three customers are abandoning brands…

Report: CX Champions of Europe 白皮書

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

報告:亞太地區的客戶體驗領導者(Champion) 白皮書

報告:亞太地區的客戶體驗領導者(Champion)

Zendesk 與 ESG Research 合作建立了客戶體驗成熟度的架構。瞭解客戶體驗領導者(Champion)如何在亞太地區推動客戶體驗成功。