Customer relationships

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The thrifting trend is making garage sales kinda cool again Article

The thrifting trend is making garage sales kinda cool again

There are only a couple things that will get my father to stand in line alongside…

Big box stores have everything but big customer service Article

Big box stores have everything but big customer service

Walking into a big box hardware store is a little like walking into a deserted castle…

Going global means learning to go local Article

Going global means learning to go local

When I hear the phrase “buying local,” I immediately conjure up images of farmer’s markets and…

5 dating questions you should ask your customers Article

5 dating questions you should ask your customers

Customer relationships aren’t that different from your romantic ones. You spend time getting to know a…

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister Article

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister

Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…

Worked at Red Lobster? Put that on your resume. Article

Worked at Red Lobster? Put that on your resume.

Years ago, when Sara Price moved to Chicago, she waited tables while trying to build an…

Begging the question, beating the straw man, and other non-sequitur nonsense Article

Begging the question, beating the straw man, and other non-sequitur nonsense

If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…

Selfish or selective? 6 ways Millennials are changing charitable giving. Article

Selfish or selective? 6 ways Millennials are changing charitable giving.

Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…

Inside a hotel room: tips for excellent customer service Article

Inside a hotel room: tips for excellent customer service

Hospitality customer service is a niche that can help every industry. From retail to technology, these…

The good and the bad of influencer marketing Article

The good and the bad of influencer marketing

Influencer marketing is inarguably very popular in our world of social media. But do you know…

10 ways to be a great customer and get great customer service Article

10 ways to be a great customer and get great customer service

Being a great customer has lots of benefits, including great customer service. Here are some lessons…

The value of hospitality, no matter what industry you’re in Article

The value of hospitality, no matter what industry you’re in

The value of hospitality can help your business by creating more loyal customers, no matter what…

Empowering your team: kindness in customer service Article

Empowering your team: kindness in customer service

Being nice plays a big part in customer service. So start empowering your teams to embark…

8 steps to creating loyal, human, customer connections Article

8 steps to creating loyal, human, customer connections

What if someone told you there was a formula for generating repeat business? That, in just…

Great expectations: why consumers demand the very best Article

Great expectations: why consumers demand the very best

Customers have great expectations, and those expectations transfer. A great experience with one brand or service…

First world problems aren’t just for the First World anymore Article

First world problems aren’t just for the First World anymore

First world problems are not just for the First World anymore. Rachel Henry shares five books…

What we expect in the expectation economy Article

What we expect in the expectation economy

We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…

Giving thanks: brands need gratitude, too Article

Giving thanks: brands need gratitude, too

You likely give the people in your life gratitude, but do you give brand gratitude? Telling…

How to turn customers into brand evangelists: a customer experience guide to the promoter economy Article

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.

The goods on good materialism: how to have a better relationship with your stuff Article

The goods on good materialism: how to have a better relationship with your stuff

There's a lot of talk about less stuff, more happiness. But is it about less, or…