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When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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How to be customer obsessed 文章

How to be customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Why customer courtesy matters (and 8 tips on how to nail it) 文章

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

Customer facing roles 101: everything you need to know 文章

Customer facing roles 101: everything you need to know

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Integrations galore 文章

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

What omnichannel really means 文章

What omnichannel really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Everything you need to know about customer value 文章

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

The contact center and customer service

The contact center and customer service

Gain an understanding of contact center services and how a contact center boosts customer satisfaction.