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Great customer experiences require more than the right tools. It’s also about the people—your people.

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What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

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Top priorities for IT in the new normal 文章

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

Knowledge is power—and vital for safety 文章

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Pride is about celebrating inclusion for all employees 文章

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

20 team-building activities to get remote teams through 2021 文章

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

A more diverse workforce leads to better products

A more diverse workforce leads to better products

Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy

In the quest for a healthier planet, ecosystem restoration offers hope 文章

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture 文章

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX 文章

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise