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Great customer experiences require more than the right tools. It’s also about the people—your people.

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How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

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We support the Asian American and Pacific Islander community 文章

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…

Big questions, big answers: What’s top of mind for CX leaders in 2021 文章

Big questions, big answers: What’s top of mind for CX leaders in 2021

3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD? 文章

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

The fight to end world hunger can begin with gratitude 文章

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

Start using inclusive language with your team and customers 文章

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

Post-pandemic trends from a futurist: what consumers and employees want next 文章

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

The hottest CX trends for retailers are anything but trendy 文章

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Stop for a CX moment— 4 industry leaders on thriving under adversity 文章

Stop for a CX moment— 4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…