Latest stories Page 3
CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
How Envoy builds apps 3x faster with a flexible CRM platform
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
Building a CRM? Read these 5 critical considerations first
A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.
Must-have CRM dashboard elements for sales teams
The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.
Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Uncovering the hidden costs of CRMs
The upfront price might look great, but it's worth your time to figure out the true total cost of your CRM.
Customer experience management 101: A beginner’s guide
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
5 questions every IT leader should ask of their CRM platform
When IT leaders are deciding what they need out of a CRM platform, there are five…
Agility and the total cost of the customer experience
Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…
Break free with Zendesk Sunshine™
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Better together: Zendesk welcomes Base
Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
SFA software evaluation template
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
Gartner’s Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to…
Gartner predicts the future of CRM and customer experience
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…
Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
Sales and support: aligning to improve customer retention
Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
Sales and support: acquiring customers
Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences