社區論壇

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Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

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Customer self-service: A guide to helping your customers help themselves 文章

Customer self-service: A guide to helping your customers help themselves

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

The best forum software for creating an online community 文章

The best forum software for creating an online community

What is the best forum software? Read on to find out.

Collaboration, inspiration, support: Inside the InVision community 文章

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

「多對多」—— 在 Zendesk 社區中提供更豐富、可擴容的客戶支援 文章

「多對多」—— 在 Zendesk 社區中提供更豐富、可擴容的客戶支援

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

The benefits of owning your support community 文章

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

建立社區之前要問的六個問題 文章

建立社區之前要問的六個問題

Before you throw open the doors to your user community, there are a few things to…