客戶體驗
Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
最新故事
文章 Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
文章 How to immediately improve your customer experience in 5 simple ways
Experts share the CX strategies that make a real difference.
文章 A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
7 strategies to win back your customers’ trust after a damaged brand reputation
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
文章 How to build and scale your customer onboarding process
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
文章 Make your company more customer service-oriented: 5 key steps and 4 examples
If you want customers to be loyal to you, you have to start putting them first.
文章 Improve customer relationships with customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…