客戶體驗

文章

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用

領先業界的客戶體驗組織完全以客戶為中心,以聰明的方法使用技術支援敏捷程序。

最新故事

8 Questions CX leaders must answer before creating a customer experience map 文章

8 Questions CX leaders must answer before creating a customer experience map

This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務 文章

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

Customer experience management advice from the pros 文章

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

如何用 5 個簡單的方法立即改進客戶體驗 文章

如何用 5 個簡單的方法立即改進客戶體驗

專家們分享了可帶來不同凡響影響力的客戶體驗策略。

A business’s guide to customer reviews 文章

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to build and scale your customer onboarding process 文章

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

Make your company more customer service-oriented: 5 key steps and 4 examples 文章

Make your company more customer service-oriented: 5 key steps and 4 examples

If you want customers to be loyal to you, you have to start putting them first.