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前往示範

最佳實務

客戶體驗

Time to team up: Zendesk’s new partner program

The difference between real-time analytics and historical analytics

Read on

Start your omnichannel journey the right way

2018 年 7 月 19 日
客戶體驗 客戶服務領導力 Support Zendesk 產品

Understanding the value of the omnichannel experience is one thing, but successfully implementing it is something else entirely

Relate Live: Transform your team, tech, and CX

2017 年 9 月 25 日
最佳實務 客戶體驗 客戶服務領導力

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

Highlighting your customer service capabilities

March 15, 2017
客戶體驗 客戶服務領導力

Companies must bring their “A game” to improve their customer service capabilities, or risk losing out to competitors who do it better

Create and measure effortless customer experiences

May 26, 2016
客戶體驗

It turns out the best way to retain your customer base is to simply meet their needs in the first place. In this Fine Tuning post, I’ll show you different ways you can use Zendesk to provide effortless experiences

Fine Tuning: Capturing the right data to provide a more personalized customer experience

2015 年 10 月 29 日
客戶體驗

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on capturing the right user data to provide a more personalized

Is “make customers happy” a real business plan?

2015 年 1 月 27 日
客戶體驗

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s the case when the plan we are talking about is a

Best books to step up your customer service game in 2015

2015 年 1 月 6 日
最佳實務 客戶體驗

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard of on-demand support, and new innovations in mobile have

What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher

May 13, 2014
代理體驗 客戶體驗

Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with Rich about what he’s learned about how agents and managers communicate with customers and with each other

The new face of customer service

April 3, 2014
客戶體驗

Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating loyalty programs that reward repeat behavior. But are your customers loyal because they want that free

Community tip: 11 ways to give customers the love…with Zendesk macros

March 17, 2014
最佳實務 客戶體驗 Zendesk 提示

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros and business rules

Community tip: How to use views to solve tickets for good

2013 年 10 月 29 日
Admin Tips 客戶體驗 Zendesk 提示

Are your customer inquiries getting solved for good? Not sure? We’’ve devised a way that helps us make sure. Using the Zendesk views feature, we generate weekly reports that help us track recurring customer issues. By customizing our views and pulling reports, we’’re able to organize all the information presented to the support team in […]

Leading the Starbucks Way: Q&A with Joseph Michelli

2013 年 9 月 4 日
客戶體驗 客戶服務領導力

Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting

7 tools for amazing every customer, every time

2013 年 8 月 7 日
最佳實務 客戶體驗

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter

Tip of the week: organizing the content in your knowledge base

2013 年 7 月 15 日
Admin Tips 客戶體驗 Guide Zendesk 產品 Zendesk 提示

We’ve got four steps to a streamlined knowledge base and lots of customer examples to set you on the right path.

Follow-the-sun customer support: how to get global, fast

2013 年 6 月 11 日
客戶體驗 團隊管理

To provide the highest level of customer service to your customers, your customer support team must consider when to be available, and this could mean 24/7/365.

Three hidden reasons why good people provide bad service

April 23, 2013
客戶體驗

On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad

7 effective keys to transforming the customer experience

March 6, 2013
客戶體驗

Creating a great customer experience can seem like a daunting task. Everyone wants to do it, but where to start? What are some of the effective strategies companies have implemented to become more customer-centric?

Scaling Customer Service: 5 Secrets from Airbnb

December 27, 2012
代理體驗 客戶體驗 Zendesk 客戶

A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important

Loyalty rewards

2012 年 10 月 11 日
客戶體驗

Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers

Control your self-service customer experience

2012 年 8 月 23 日
客戶體驗

Self-service can be an excellent option for your company and your consumers, but it’s important to first evaluate what benefit it brings, and for whom

Zen Master Webinar Series: Q&A with Author Carmine Gallo

2012 年 6 月 19 日
最佳實務 客戶體驗

In the next addition of our series of Zen Master webinars, we’ll hear from author and communication skills coach Carmine Gallo about how Apple became the most profitable retailer on the planet

The Secret Formula for Customer Satisfaction

March 22, 2012
客戶體驗

Satisfied customers spend more and stick around longer than dissatisfied ones, but let’s face it: products aren’t perfect. That’s why support is an integral part of your product experience–they smooth out the glitches and keep users happy. The best organizations–Zappos, Southwest and so forth–build it into their ethos, but many other companies that haven’t inspired […]

Santa Claus—Your Child’s First Customer Service Memory

December 12, 2011
客戶體驗

Santa Claus is many things – bringer of presents, harbinger of Christmas, jolly fat man – but he’s also something possibly even more influential than any of those: in many cases, he’s a child’s first direct experience with “customer service.” Only instead of being met by a chic, pretty, dressed-in-black sales clerk, the “customer” is […]

Ways to Keep Your Long-Time Customers Engaged and Feeling Special

March 18, 2011
客戶體驗

We all know how important and profitable it is to have a good customer retention rate. But with increasing pressure to engage new customers, it can be all too easy to take your existing customers for granted. Just like that old song says, “One is silver and the other gold.” (And we all know how […]

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