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Big expectations, small businesses: What customers want in Europe 文章

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want 文章

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want in Australia 文章

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Quantifying the business impact of customer service in Australia 白皮書

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How MoviePass radically changed the movie theater customer experience 文章

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Fill the self-service gap 圖解資訊

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Why CX, Why Now? 文章

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

2017 retail and ecommerce customer service trends 文章

2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…