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文章 Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
文章 Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
文章 Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
白皮書 Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
文章 How MoviePass radically changed the movie theater customer experience
Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…
圖解資訊 Fill the self-service gap
More often than not, customers would rather help themselves than reach out to a support agent.…
文章 Why CX, Why Now?
Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…
文章 2017 retail and ecommerce customer service trends
In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…