Latest stories Page 9
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
You could say that books are having a moment right now. With more people looking for…
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
The conventional understanding of the difference between leaders and managers held that a leader is a…
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…