Latest stories Page 5
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Customer service tips for customer service Champions.
Give your agents instant access to customers' details and order information—all inside Zendesk.
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
This year, teachers have been working harder than ever to support their students as they navigate…
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Learn how to implement web self service to significantly improve your customer experience and satisfaction.
Tighten up your pipeline with custom stages and criteria requirements
At the end of the day, sales managers are focused on one goal: Making sure their…
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.