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5 examples of bad customer service (and how to be great instead) Article

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

The ultimate guide to cloud computing for customer service teams Article

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

The customer testimonial playbook: How to make customers your best advocates Article

The customer testimonial playbook: How to make customers your best advocates

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

The best templates for dealing with angry customers via email, phone, and chat Article

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

A crash course in customer satisfaction Article

A crash course in customer satisfaction

Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.

We support the Asian American and Pacific Islander community Article

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…

What makes Zendesk champions of customer service Article

What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

Data transparency matters to customers. Are organizations listening? Article

Data transparency matters to customers. Are organizations listening?

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will…

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

How Project N95 streamlined its volunteer-staffed support using Zendesk Article

How Project N95 streamlined its volunteer-staffed support using Zendesk

To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.

Big questions, big answers: What’s top of mind for CX leaders in 2021 Article

Big questions, big answers: What’s top of mind for CX leaders in 2021

3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace

How to provide better online customer support Article

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

How to run an actionable customer segmentation analysis Article

How to run an actionable customer segmentation analysis

If you’re working in customer service, then you know your customers better than anyone else at…

A guide to putting the “care” back in customer care Article

A guide to putting the “care” back in customer care

Caring for customers means treating your audience the way they want to be treated.

Employee experience: internal help desks and the future of work Article

Employee experience: internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD? Article

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

How Zendesk is helping the vaccine distribution effort Article

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

How to set SMART goals for customer service Article

How to set SMART goals for customer service

The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…

How do customers really feel about conversational AI? Article

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…