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Article What is customer service? Definition, importance & tips
The ultimate guide to customer service: what it is, why it's important, and tips for improving it.
Article How business texting can lead to better customer service
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Article How to kickstart your career as a customer service manager
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
Article 15 sales incentives that actually work
Motivating sales teams month after month is no easy task. Here are 15 ideas that’ll boost your team’s performance.
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Article Supporting your customers starts with supporting your agents
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Article Customer retention software: Everything you need to know
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
Article The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Article Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article Welcome to the integration station
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
Article How to prioritize your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Article Why customer service matters for fintech startups
Personal finance is so important to consumers that more than a third of Americans review their…
Article Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Article 16 important customer service skills: Definitions and examples
With more customers buying online than ever before, customer service is now a key differentiator in…
Article Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article 83 motivational sales quotes to inspire your sales team
Whether you’re in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Article The benefits of being on Discord—how to provide great CX to communities
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
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Article 7 customer service trends to follow in 2022
Companies have put customer service at the top of their priority lists, and with good reason.…
Article What is lead generation? The ultimate guide to getting started
Figuring out how to generate leads is almost as hard as converting them. The right lead generation strategy will help you pack your sales pipeline with high-quality leads.
Article The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Article A complete guide to personalization in 2022
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.