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How to create a lead management process that works Article

How to create a lead management process that works

Use a robust lead management process to boost your business and move qualified leads down the sales funnel.

3 ways community forums benefit businesses Article

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Knowledge is power—and vital for safety Article

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Understanding customer expectations: Management tips and examples Article

Understanding customer expectations: Management tips and examples

What customers want and what they get might not always align, but the stakes are getting…

ERP vs. CRM software: Meaning, differences, and uses Article

ERP vs. CRM software: Meaning, differences, and uses

ERP and CRM systems can take your business to the next level. Learn what they are and how they can work together to improve processes.

What is customer advocacy? Definition and strategies Article

What is customer advocacy? Definition and strategies

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.

Four examples of world-class customer experience design Article

Four examples of world-class customer experience design

CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.

What is a sales funnel? Stages, importance, and examples Article

What is a sales funnel? Stages, importance, and examples

A sales funnel refers to the cumulative steps a potential buyer takes to convert and become a customer. Here’s how it works.

What is agent experience? (and why it’s good for customers, too) Article

What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

What are data silos and why they’re a problem (+ how to fix it) Article

What are data silos and why they’re a problem (+ how to fix it)

It’s impossible to provide great customer service without great customer data. You can’t give people the…

Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

How to use Facebook Messenger for customer service Article

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

Sales inspiration: A guide to motivating your agents Article

Sales inspiration: A guide to motivating your agents

Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.

20 team-building activities to get remote teams through 2022 Article

20 team-building activities to get remote teams through 2022

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

5 ways to cultivate loyal customers through social media Article

5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

How chatbots can help agents improve customer support Article

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

Get your monthly integration fix here Article

Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

Zendesk legal terms update 2021 Article

Zendesk legal terms update 2021

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

What is a customer profile? A complete guide (+ examples) Article

What is a customer profile? A complete guide (+ examples)

Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.

What is a customer service philosophy? (+ how to write your own) Article

What is a customer service philosophy? (+ how to write your own)

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.