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Latest stories Page 12
Article How to create a lead management process that works
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Article 3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article Understanding customer expectations: Management tips and examples
What customers want and what they get might not always align, but the stakes are getting…
Article ERP vs. CRM software: Meaning, differences, and uses
ERP and CRM systems can take your business to the next level. Learn what they are and how they can work together to improve processes.
Article What is customer advocacy? Definition and strategies
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Article Four examples of world-class customer experience design
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Article What is a sales funnel? Stages, importance, and examples
A sales funnel refers to the cumulative steps a potential buyer takes to convert and become a customer. Here’s how it works.
Article What is agent experience? (and why it’s good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article What are data silos and why they’re a problem (+ how to fix it)
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Article Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article How to use Facebook Messenger for customer service
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
Article Sales inspiration: A guide to motivating your agents
Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.
Article 20 team-building activities to get remote teams through 2022
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Article 5 ways to cultivate loyal customers through social media
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
Article How chatbots can help agents improve customer support
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
Article Get your monthly integration fix here
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
Article Zendesk legal terms update 2021
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Article What is a customer profile? A complete guide (+ examples)
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
Article What is a customer service philosophy? (+ how to write your own)
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.