Latest stories Page 11
Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
Learn the best ways to win new customers and keep the old.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
To build the team of your dreams, ask these customer success interview questions.
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.