代理體驗

文章

Let the robots have those jobs—the evolving AI-agent relationship

AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

最新故事

Mix it up: rotating customer support jobs 文章

Mix it up: rotating customer support jobs

Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment

How customer service agents can think like memory athletes 文章

How customer service agents can think like memory athletes

In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand…

What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher 文章

What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher

Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with…

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell 文章

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with…

文章

Scaling Customer Service: 5 Secrets from Airbnb

A solid relationship with your customers is a lot like a romantic relationship. There are many…

Tip of the Week: Tracking Requester Language by Email 文章

Tip of the Week: Tracking Requester Language by Email

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s…

文章

Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature

Companies don’’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network…

文章

Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…