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Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

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Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101) 文章

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA 文章

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Tip of the week: A guide to Help Center for Web Portal users 文章

Tip of the week: A guide to Help Center for Web Portal users

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

Community Tip: How to set a reminder on a ticket 文章

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

Tip of the week: Markdown embedded images 文章

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

Community Tip: Connect Zendesk with multiple project boards in MeisterTask 文章

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask…

Play nicely in the ticket queue using the Play button or Guided mode 文章

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Streamline your Zendesk notifications for effective team communication 文章

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…