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How Squarespace surpasses customer expectations with 24/7 self-service support

Published October 8, 2018
Last modified October 8, 2018

Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering millions of businesses, alongside Zendesk’s VP and General Manager, Jason Maynard, on a conversation around the rapidly shifting nature of customer support and how self-service can make or break business in a direct-to-consumer world.

Learn how the next generation of businesses leverage self-service and AI to scale while proactively creating positive customer experiences (CX) and decreasing overhead.

In this 55 minute webinar you will:

  • See how the Internet is reshaping and increasing customer expectations rapidly
  • Learn how Squarespace reduces costs while also improving CX by investing in self-service
  • Gain knowledge management best practices to elevate your self-service experience and meet customer demands

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