Not-so-lonely planet: How to follow the sun and provide global support

Published February 12, 2014
Last updated September 21, 2021

The World Wide Web ain't called World Wide for nothing. Customers can come from anywhere, and their support requests arrive any time, day or night, through the multitude of communication channels now available.

Are you looking for ways to support customers globally? Well, we created an ebook just for you.

This detailed resource can help you determine the best ways to provide your customers with the kind of customer service experience that will make them feel valued, regardless of how or when they contact you—or from what part of the planet they reach out to you from.

Large organizations and small companies alike must consider all available options to meet their global support needs. This includes topics like:

  • How big is your team?
  • How complicated are your support issues?
  • Where are your customers?
  • When do their tickets come in?
  • Are mobile apps being used?
  • Are you driving self-service?

Download the ebook and learn about the best practices and key considerations for providing global support.