Maintaining World Class Customer Support in a Fast Growing Organization

建立客戶服務啟用的 4 種方法

卓越客戶服務訓練的設計、開發與部署都是說起來容易做起來難。但是透過這四個步驟，訓練人員與管理者可協調代理，快速大規模地開展訓練。

A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

• Customer support social media

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

• Employee experience

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.