Article | 1 min read

Tip of the week: know what your tickets are up to

Published October 16, 2012
Last updated October 16, 2012

Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group? Has anyone seen an email notification lying around? I swear I sent one out a second ago…

You don’t need to be in the dark about the inner workings of your tickets — and you don’t need to log a ticket with the Zendesk support team to find out what’s going on. You can see an audit trail of every change that occurred to a ticket by viewing events instead of the default, plain old boring comments for a ticket. The latest tip of the week shows you how.

Head to the forums to learn more