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Tip of the week: know what your tickets are up to

發佈日期:2012 年 10 月 16 日
上次更新日期:2012 年 10 月 16 日

Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group? Has anyone seen an email notification lying around? I swear I sent one out a second ago...

You don't need to be in the dark about the inner workings of your tickets -- and you don't need to log a ticket with the Zendesk support team to find out what's going on. You can see an audit trail of every change that occurred to a ticket by viewing events instead of the default, plain old boring comments for a ticket. The latest tip of the week shows you how.

Head to the forums to learn more