Companies have put customer service at the top of their priority lists for 2021, and with…
What if Zendesk, the champions of customer service, changed the world?
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails