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How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Published November 10, 2018
Last modified November 10, 2018

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella Connect and Zendesk to improve agent engagement and performance and drive a better customer experience.

In this webinar, you will:

  • Learn the importance of having robust customer feedback data and seamless methods to collect that data
  • Hear about how Harry’s rolled out an agent coaching and QA program that improved overall CSAT / CES
  • Understand how you can leverage customer service to drive product innovation
  • Learn more about the leading customer support solutions from Stella Connect and Zendesk and how they are leveraged by Harry’s

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