Like in a brick and mortar store, customers often need help when making a purchase online. Live chat lets businesses step in to offer help and close the deal. So, it’s hardly a surprise that websites with live chat have seen a 29% increase in sales as a result of offering customers a real-time channel for queries (Forrester Research).
Join Kai Sugunnasil, Sales Team Lead at Happy Socks, an ecommerce company based in Stocholm, and Abhi Basu, Lead Product Marketing Manager of Zendesk Chat, to learn how live chat can bring the benefits of a physical retail experience to the web.
During the webinar we'll discuss:
- Happy Socks 如何使用主動式的觸發程式增加銷售
- Why chat is important for retail and e-commerce websites.