Today's customer expects a frictionless experience across all parts of your business. However, most Sales and Support departments are working in silos which can mean that they aren't achieving their full potential. Read more to learn about how these two faces of your business can work together to keep customers happy.
In this guide, you'll learn:
- The fundamental challenges between Sales and Support departments
- How to close the gap between departmental silos
- Cross-departmental KPI's that are beneficial to all parts of the business