Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.
With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.
Join our Customer Success team for a quick tour of Insights, after which you’ll know how to:
- Navigate the reporting dashboards and build your own
- Monitor agent and team performance
- Analyze your customer journey
- Leverage key data points when making strategic decisions
You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.