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Don’t Just Listen, Do Something with Customer Feedback

發佈日期:2010 年 10 月 25 日
上次更新日期:2010 年 10 月 25 日

Bruce Temkin offers up some thoughts and resources about "customer connectedness":

Customer Connectedness: Is customer feedback and insight integrated throughout your organization?

He includes the results of a survey that suggests that oftentimes customer feedback does not make it very far through a company's infrastructure.

Customer Connectedness Evaluation Criteria

The post is a little jargony, but has some good ideas about how to better integrate the customer experience with the rest of your business.