7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our support tickets. We wrote a guide to help you develop some creative strategies to leverage Zendesk automations (and other features) so your IT team can provide excellent internal support. Learn how to use:

1. Triggers to automatically CC the whole IT team if a ticket is high priority
2. Tags to auto-assign tickets based on form conditions
3. Macros to save time
4. Slack channels for updates
5. Automated reminders
6. Internal notes on a ticket
7. Problems to link similar incidents and manage them together