Many people ask, 'Why is customer service so predictably poor'? as though it's a rhetorical question — but it doesn't have to be that way! Watch this 30-minute webinar, where 20 year Marriott International veteran and consultant, Steve Curtin, will answer this question, and more importantly, share 7 simple ways your team raise the customer experience from ordinary to extraordinary. We'll also discuss ways to make it stick: how you can embed exceptional customer service in your operations so that it occurs reliably, over time, by design - rather than inconsistently, here and there, by chance. This webinar is a must-see for anyone who's ready to improve their quality of service but aren't sure where to start, as you'll walk away with tools you can put into action today.