
All new Suite, radically simple
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution.
Guides, research, and more

Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.

Switch to Zendesk, the most complete solution for the modern B2C business
Learn why Zendesk is the most trusted and complete solution.

How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
最新故事

Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples, applications, and advice
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

How knowledge centered service benefits customer support teams
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

How to introduce support reps to your CX strategy
When shifting your CX strategy, your support representatives are an important resource. They know your product…

A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.