文章 The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
服務
文章 A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
文章 Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
文章 What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
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文章 Lead generation: What it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
文章 Upselling and cross-selling: Understanding the concepts and building a strategy
“Do you want to make that a meal?” It’s the most common offer at a drive-through…
白皮書 7 secrets of sales leadership
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
Guide The motherlode of sales email templates
Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…
文化
文章 How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise
文章 Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
文章 How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
文章 We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
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白皮書 講求對話的客服時代來臨
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
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文章 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
文章 Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
文章 What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
文章 How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
文章 Customer self-service: A guide to helping your customers help themselves
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
文章 The ultimate guide to call centers
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
文章 Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
文章 How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.