Vote 2020: Empower your employees to use their voices 文章

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

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更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用 文章

更快、更完善、更強大—聰明地使用技術如何在客戶體驗發揮重要作用

領先業界的客戶體驗組織完全以客戶為中心,以聰明的方法使用技術支援敏捷程序。

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務 文章

成為客戶體驗領導者(Champion):適用於您和團隊的最佳實務

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

有能力的支援團隊對小型企業客戶體驗的影響 文章

有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

對話商務失敗的 3 個理由(與如何使其運作) 文章

對話商務失敗的 3 個理由(與如何使其運作)

Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.

銷售

The step-by-step guide to building an effective sales strategy 文章

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams 文章

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Full-funnel tracking approach for quality lead generation 文章

Full-funnel tracking approach for quality lead generation

Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…

Sales process fundamentals: A guide to consistently closing deals in a changing world

Sales process fundamentals: A guide to consistently closing deals in a changing world

Get your sales team on the right track by building a clear, easy-to-adopt sales process.

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2020 年假日:對於零售商而言本季的 3 大趨勢 文章

2020 年假日:對於零售商而言本季的 3 大趨勢

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change 文章

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business 文章

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 個促進長期客戶關係的組織 文章

3 個促進長期客戶關係的組織

一直以來,和客戶保持聯繫非常重要,但維持專用的數位連線…

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Verimatrix 使用 Zendesk Support 最佳化其客戶服務營運 白皮書

Verimatrix 使用 Zendesk Support 最佳化其客戶服務營運

Verimatrix 改用 Zendesk 後,取得巨大成功 由於對其舊版支援解決方案倍感挫折(該方案需花費數月…

Salesforce 客戶改用 Zendesk 的 5 大原因 Guide

Salesforce 客戶改用 Zendesk 的 5 大原因

越來越多使用 Salesforce 做為支援工具的組織正在改用 Zendesk,以便…

Mediaocean 運用 Zendesk 實現更好的客戶支援團隊與內容 白皮書

Mediaocean 運用 Zendesk 實現更好的客戶支援團隊與內容

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

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Choosing customer service software for your startup 文章

Choosing customer service software for your startup

在我們針對《2020 年創業公司客戶體驗基準報告》所做的調查中,近半數創業公司領導者表示,他們…

極其有用的 app 文章

極其有用的 app

這裡是來自 Zendesk 的最新整合,以幫助您的代理提供卓越的客戶體驗 —— 並…

The ultimate guide to customer service chatbots 文章

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

8 Questions CX leaders must answer before creating a customer experience map 文章

8 Questions CX leaders must answer before creating a customer experience map

This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.

A support team’s guide to WhatsApp Business app and API 文章

A support team’s guide to WhatsApp Business app and API

Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.

Measuring customer experience with Zendesk Explore 文章

Measuring customer experience with Zendesk Explore

How to track and leverage customer data to improve CX.

How to identify and support your most valuable customer segments 文章

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

How to use Instagram for business

How to use Instagram for business

Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops, and Stories — with the help of automation, live agents, and solutions like Zendesk.