The Museum of Annoying Experiences 文章

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

服務

A complete guide to personalization in 2021 文章

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare 文章

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

What makes Zendesk champions of customer service 文章

What makes Zendesk champions of customer service

Everyone knows customer service is important. Or at least everyone should know. Because we are all…

有能力的支援團隊對小型企業客戶體驗的影響 文章

有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

銷售

Lead generation: What it is and how to master it 文章

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy 文章

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership 白皮書

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

The motherlode of sales email templates Guide

The motherlode of sales email templates

Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…

文化

How “The Great Compression” can lead to better retail CX 文章

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success 文章

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

How social advocacy is shaping retail consumer trends 文章

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

We support the Asian American and Pacific Islander community 文章

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…

Guides, research, and more

數位化引爆點:2021 年小型企業客戶體驗致勝之道 Guide

數位化引爆點:2021 年小型企業客戶體驗致勝之道

企業正加緊腳步採用新技術與客戶溝通,以及連結遠距工作的團隊。我們將資料整理成完整報告,並提供最佳實務協助您掌握最新趨勢。

數位化引爆點:2021 年中大型企業客戶體驗致勝之道 Guide

數位化引爆點:2021 年中大型企業客戶體驗致勝之道

企業正加緊腳步採用新技術與客戶溝通,以及連結遠距工作的團隊。我們將資料整理成完整報告,並提供最佳實務協助您掌握最新趨勢。

講求對話的客服時代來臨 白皮書

講求對話的客服時代來臨

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

最新故事

7 customer service trends to follow in 2021 文章

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

Mass email marketing is not dead: tips for winning 文章

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

What is CX and how has it changed in 2021? 文章

What is CX and how has it changed in 2021?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

How Ameelio serves a chronically under-served population using Zendesk 文章

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Customer self-service: A guide to helping your customers help themselves 文章

Customer self-service: A guide to helping your customers help themselves

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

The ultimate guide to call centers 文章

The ultimate guide to call centers

Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.

Achieve quick ROI on your CX: How small businesses innovate at scale 文章

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

How to leverage data and personalization throughout the customer lifecycle 文章

How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.