文章 Vote 2020: Empower your employees to use their voices
Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
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文章 對話商務失敗的 3 個理由（與如何使其運作）
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.
銷售
文章 The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
文章 3 ways Zendesk Sell + ActiveCampaign benefits sales teams
96% of sales reps struggle with some stage of the sales cycle. For the majority of…
文章 Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…
Sales process fundamentals: A guide to consistently closing deals in a changing world
Get your sales team on the right track by building a clear, easy-to-adopt sales process.
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文章 2020 年假日：對於零售商而言本季的 3 大趨勢
The most wonderful time of the year will look a bit different in 2020. The holidays…
文章 We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
文章 Why the business of voting is everyone’s business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
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白皮書 Verimatrix 使用 Zendesk Support 最佳化其客戶服務營運
Verimatrix 改用 Zendesk 後，取得巨大成功 由於對其舊版支援解決方案倍感挫折（該方案需花費數月…
白皮書 Mediaocean 運用 Zendesk 實現更好的客戶支援團隊與內容
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
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文章 Choosing customer service software for your startup
在我們針對《2020 年創業公司客戶體驗基準報告》所做的調查中，近半數創業公司領導者表示，他們…
文章 The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
文章 8 Questions CX leaders must answer before creating a customer experience map
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
文章 A support team’s guide to WhatsApp Business app and API
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
文章 Measuring customer experience with Zendesk Explore
How to track and leverage customer data to improve CX.
文章 How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
How to use Instagram for business
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops, and Stories — with the help of automation, live agents, and solutions like Zendesk.