Zendesk Research:

Retail and the holidays

Image: Retailers Guide

The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As end-of-the-year shopping brings an influx of new customers, many companies struggle to keep up with the accompanying increase of service and support tickets. With retail customer satisfaction falling 6 percentage points this quarter, what are the reasons behind this seasonal dip in satisfaction? This Zendesk research report explores:

  • Year-to-year effects of seasonality
  • Ticket volume and agent workload during the holiday season
  • Benchmark metrics for customer satisfaction
  • How some retailers maintain high customer satisfaction when things get busy

If you're a fan of metrics, analytics, and other things with numbers in them, visit the Zendesk Benchmark page to see how your customer support stacks up against the competition.

Image: Zendesk Benchmarks
請填寫以下表單,以閱讀指南
請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼

幾乎就要完成了。請向我們介紹一下您的公司。

請輸入您的公司名稱
請選取員工數
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

Hooray! Access has been granted.

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com

我們正在傳送您的請求……請稍候。